Oficina Sanitas Bilbao

I took out a policy while I was pregnant and I see that even though I expressly asked for echo and obstetric consultations to be included in it... the guy who took it out for me doesn't do it... my surprise when I go to a consultation and the insurance doesn't cover it... After 10 days trying to solve it, they don't… And I proceed downwards. I will never return.

Always outstanding treatment, kindness and professionalism. Beautiful office

What a nightmare to acquire the contract, the attention was immediate but then they sent me to 8 different telephone numbers. From the first to the last from the last to the first, not to mention that it turned out with a contract that was not the one I contracted and they have been charging since September and Hire in October. With this there are 2 equal contracts where it turns out with 2 different contracts and in a single week they discounted 4 installments. They deducted €500 from me and left me without a euro. For Christmas expenses and when I called they told me that they could only return the money in installments. In this new contract they do not want to solve anything for me. He took. 8 days into the contract and my quotas have gone out of control and according to them the contract has been in effect since September 1

Marta has attended to us. The wonderful treatment. No complaints. Pending resolution of the query. The only thing I don't like is that for those of us who have been Sanitas customers for many years, the prices are high and we don't have offers, on the other hand, for new customers there are very interesting prices. A very big mistake, not building loyalty among old customers. A shame.

In the office good attention, in the insurance as such, terrible, after a month waiting for authorizations for a surgical intervention, first they tell me that I have to pay an amount, when I go to pay it and after 10 calls without being able to solve it, now I They say that I have to pay triple the above, and to all this having to have postponed the operation. They only tell me to file a claim, that it will take 2 months to answer me, without being able to operate, terrible management